Dr. Eichler, the president of the dental practice of Reston Dental Arts (RDA), took over my care from another RDA dentist who had retired. The care I needed was for lower, front teeth veneers that broke shortly after they were installed following two years of a $10,000 ortho treatment by RDA to make their installation worthwhile.
After examing my broken veneers, Dr. Eichler relayed that my previous dentist admitted he was "disappointed" by my ortho treatment. Given this, i.e., the absence of ordering further ortho work and installing the veneers anyway, I asked that the broken veneers be replaced at no charge. He countered with a $500 night guard -- an offer he never budged from based on a claim that "I was told of the risk" (which I wasn't).
The RDA that Dr. Eichler oversees is great for bread-and-butter cleaning and cavity filling; I've never had trouble with either treatment, and the work is done well by cheerful, skilled hygienists. But when it comes to very serious, specialized, and expensive treatment, I suggest seeking out a practice whose philosophy is to work with the patient at no charge 'til it is done right rather than unapologetically charging yet again for poorly executed work.
out of 5 stars
