Dr Fukuda was my dentist for a long time. I finally left her practice because they ran so behind. I switched to another dentist, who spotted a hole in one of my fillings. (I think it was a filling Dr Fukuda did herself, but it was many years ago so I'm not certain.) This hole went from the top then down the side of my filling. The new dentist had to drill out and replace the filling. Once he got the old filling out he showed me with the mirror the very gross decay that had been growing for years underneath the old filling. He had to drill that out too, meaning I lost more of my tooth. For years, Dr Fukuda and her hygenists had been putting one of those dental picks in that hole and tugging on it. Every time I felt them do that I thought it was an uneven spot on the filling that their pick was just catching on. I asked one of them once and she said something like, "oh, it's just a little place on your filling." No one ever said, "it's a HOLE in your filling, we need to fix that." Not once in all that time. Also, I rated Customer Service as poor because the receptionist can be hard to deal with and mishandled our billing at times.
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