I was a patient of Dr Burns for several years and was very happy with the friendly and non-aggressive approach from his staff. My biggest anxiety was cost, as I don't have comprehensive dental coverage. I was fine until he diagnosed a fracture in one of my teeth and suggested a very expensive, but seemingly worthwhile fix. When I tried to discuss my anxiety over cost, however, the previously warm and friendly staff suddenly had no patience for my concerns. They answered my questions brusquely and without compassion. I felt rushed and pressured to make a decision. I believe Dr Burns made an accurate and honest diagnosis, but I am now searching for another dentist who might be a little more caring of their financially challenged patients to perform the procedure.
out of 5 stars
