Review by
TrueBlewJeep
Stars:
2.0
on
2009-08-10
Link
Facilities:
Service:
Painless:
Results:
Cost:
My son, who has a terminal disease, was referred to Dr. Kootman for removal of a tooth. My son had been in terrible pain for about three weeks. When I called for the appointment I told them he had Delta Dental, which covers 100%. I brought a copy of his xray from the referring dentist and the referal paper. Before they would work on my son I had to pay $192, which the office receptionist said was a 20/80 payment from insurance. I knew this was not true but felt I had no choice due to pain my son was in. This was a simple extraction with no medication other than one shot. While they worked on son I called Delta and they spoke directly to Kootman's office gal and told her it was covered 100%. Still Kootmans gal refused to refund my money and told me I would have to wait six weeks for a refund. I told her my son has very little money as he is on disability but she did not care and told me he would get a refund in six weeks. If I paid 20 %, that would mean he is billing the insurance over $1,000 for a simple extraction. Something very wrong with this. His office was full of other patients on ACCHS and possibly Delta. Two times Delta tried to fax the benfits to Kootman but the office gal gave them the wrong fax number TWICE.
out of 5 stars
