out of Read Reviews for Dr. Charles Keithline
Cleaning and exam went smooth. The staff is friendly and gets right to work. I would recommend this office.
About Front Desk: Ci was at the front desk. she was friendly and helpful.
Front desk:
My Experience: Cleaning
Duration: 30 min
I know this doctor: 1 year
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Smiling Patient
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Dr. Charles Keithline
on Feb. 26, 2015, 1:19 p.m.
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Smiling Patient
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Dr. Charles Keithline
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My 5 yr. old daughter went in to have a consult and he was extremely rude to myself and my daughter. He was very condescending and even physically tried to hold down my daughter without my permission. Even the Dental Assistant profusely apologized and stated that there are much better dentists here and she's sorry. Very unprofessional. He did not care about his approach and did not try to make her feel comfortable whatsoever. She was extremely upset and never wants to go back to another dentist again. We are reporting him to the dental board.
About Front Desk: We waited 30 minutes and when they took us back, they had to bring us to a section of the office that was not the pediatric side. The office needs to be updated.
I know this doctor: 1 day
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he put my childs hardware in backwards! acted like this was no big deal. he couldn't eat for a week. we didnt know what was wrong. my other child was traumatized there. he yelled at her telling her he was going to tie her hands down if she didn't quit moving when he was giving her injections in her front upper gums! he told her she wasn't feeling no pain. we changed dentist. something is not right about that man.
About Front Desk: very rude people if you cross them in anyway.
Front desk:
I know this doctor: 10
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After satisfactory cleaning appts I took my 9yr old daughter in because her primary tooth was still entact and her permanemt tooth grew in sideways. I had to tell the hygenist again the reason for the visit as she went to clesn her teeth. When Dr keithline came to do his "full" exam to determine treatment options he grabbed her tooth with his hand, pulled on it, and flipped it out of her mouth then walked out. My child screamed and cried for hours. I never consented for anything to be done, especially that. The hygenists' mouths dropped. He referenced my 9 yr old as precocious when I referred to her as just a child. I will never return and canceled my childrens' future appointments. When I asked who to contact to make a complaint I was informed that he is the owner so there was no one and then the office mgr came to "talk".She and keithline insisted that it just upset or scared her despite her scream, jumping off the table, mouth full of blood and not to mention having a tooth that is halfway completely entact to her gums removed in such a cruel and traumatizing manner.
About Front Desk: Upon leaving all staff rushed away from the window. As I sat my purse down to find my keys I could clearly hear them discussing the incident and gossiping. The entire facility , excluding two hygenists are anything but professional. Upon filing a complaint with a higher power I was informed that was keithline's second complaint for that week alone. Sadly that was only day 3.
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I know this doctor: 6 months
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My daughter has gone to Dr. Keithline since she was 3 years old. When she was 3 yrs she had a broken tooth and they did a great job with everything she didn't even cry when they fixed it. She is now almost 11 years old and we still go every 6 months. They are GREAT!!!
I know this doctor: 7 years 10 month
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I am very let down with his new atmoshpere, my kids went to him when he was in his smaller office and I like him alot more then. His staff now is way too big, not very helpful and unprofessional! It is like a cattle call now, no personal care at all anymore after 5 years with him I am finding a new dentist. His hygienist was very rude to me, she makes her money off of cleanings didnt need them so her attitude changed, the staff was not knowlegable about what my son was even there for. I wanted to walk out many times, she also discussed my financial arrangements in front of others!! I left embarrassed and upset! I dont feel comfortable with his staff anymore, I wish they still treated my children like their own and cared for them like they used too. Most importantly I dont feel "safe" taking my kids there anymore.
I know this doctor: 5 years
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I drive from Stillwater, OK and I will keep driving as long as I can because they have treated my son so will and the love that Barbara gives him everytime we are there is wonderful.
I know this doctor: 3 years
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