About Front Desk: Front desk staff who take care a bill is very unprofessional. They often over charged or have hidden service fees. You have to look carefully on each service bills.

Front desk:

Hygiene rating:

Hygiene time: 30

I know this doctor: 07/13/2012

About Front Desk: The front desk staff, Gabby and Lacey as well as Danielle are also great. They will take the necessary time to go over your bill if needed to make sure you understand your financial obligations and insurance plan coverage . They even find a way to fit you into a schedule appointment that works for you.

About Hygienist: Jennifer was my Hygientist and also did a great job. She is professional and doesn't waste much time. in and out in 30 -35 minutes

Hygiene time: 35

I know this doctor: 23 years

About Front Desk: The front office staff and manager are professional, pleasant, and helpful with appointments, insurance questions and payment arrangements. Could not ask for more, a great dentist with great staff!!

Front desk:

Hygiene rating:

About Hygienist: Dr. Cousins had a new female hygenist in her office in January 2013. She performed the cleaning very well,however, her bedside manner needs help. I found her to be condescending and or at least a bit rude. Getting a good cleaning is important, so I will make an exception and have her clean my teeth again; although I may have to say something about losing the attitude.

Hygiene time: 35

I know this doctor: more than 20 years

I know this doctor: 8+ years

I know this doctor: 6 months

About Hygienist: doing her job and it's unfortunate the dentist office is caught up as I try to understand my insurance coverage. I asked her to put a halt on the late fee because I was in constant communication with the dentist office and was working on the matter. She was vehemently opposed to this saying that it's a computer that automatically puts the late fees for all patients. I said, okay I'd like to speak to the person who can hear me out and work to put a halt on this late fee. She said she was the person. It was after I cried on the phone for 20 minutes explaining to her that I'm trying my best to pay this and I don't want my credit ruined that she said she would take off the late fee for one month but not in the future. Came back to haunt her because I had my insurance company go line by line and they found that I was erroneously charged for things that were inclusive, in addition to the fact that Lacey NEVER subtracted the amounts I had paid. I called her and told her that my payments had not been subtracted from my balance owed and she said she had no recollection I had paid during a certain visit. I had to take a day off work, go in with the receipt and she removed it from my balance. She didn't once apologize even when I asked if it was an error I made. She said she had no idea why it didn't show up. Here's the straw that breaks the camel's back and the precise reason I discourage anyone from going to this dentist office--I asked to speak to the dentist to explain what had happened and how she should be aware of the faulty charges and mishandling. I was told the dentist doesn't speak to patients and I mentioned that don't patients have rights to speak to their specialist? She told me that patients ask her the question, she relays it to the dentist and people deal with her. So, I gave her my phone number and told her I'd like the dentist to call me. She said okay, but I can't make promises. I walked out to get lunch and came back to leave my work number. When I asked her for the paper where I left my number, she went to another room and came back five minutes later with a different paper with my number scribbled on it. She had clearly disposed of the paper. Like I said before--the dentist is great, but you have to be aware of your billing and conscientious of the charges. Lacey certainly takes advantage of innocence. Ps, as per various insurance companies--dentists are supposed to call the insurance provider to find out what is covered in a plan--this office DOES NOT. So, do your homework before going.

I know this doctor: 2.5 years

I know this doctor: 2 years

About Hygienist: I have received cleaning, xrays, fillings, crowns and more with Dr. Cousins

I know this doctor: 2 years

I know this doctor: 1 year