About Front Desk: Polite. However, they were taking quite a wile to process my insurance paperwork. I understand that this kind of thing would cause a delay, however, if I'm going to be kept waiting over 40 min, I'd like someone to at least tell me that there is a delay or let me know that they are working on it, not leave me in the dark long enough to watch an entire TV show, which I did ("Live with Kelly and Michael" was blaring on the reception area TV set). One would think that they could at least spare a minute to let me know, especially when I am the only patient in the entire place. No joke, it was a ghost town in there. Actually, I think "Kelly and Michael" may have been the best part of the entire experience. Ha ha!

Front desk:

Hygiene rating:

About Hygienist: Polite, but not exactly friendly. Did not smile (not even a fake smile), which to me is a deal-breaker. When the dentist basically accused me of not knowing how to floss, the hygienist was told to give me a "proper lesson". Just because people don't floss as often as they should does not mean they do not know how to. Also, it is only necessary for staff members/ the dentist to hand out one or two patient referral cards, and casually mention the referral program to the patient, not try to sell the program to the patient like a time-share salesperson. Very unprofessional. Drumming up business is the responsibility of the practice, not the patient. This just adds to the money-driven atmosphere of the place. And judging by the lack of other patients, business was clearly struggling - perhaps others have had a negative experience as well.

I know this doctor: 1 year

I know this doctor: 13 months