out of Read Reviews for Dr. Nirvana Schuyler
I am catching up on my reviews, so the experience that I want to share is from the end of last year and early this year.
I went to this dental office after a friend of a friend recommended them. My first few visits were amazing -- the cleaning was gentle and thorough and Dr Schuyler even polished my restorations to fit me better for free.
Then at my next checkup she decided that one of my restorations (fillings) needed replacement and considering the size of it it needed to be replaced with a crown. I had no symptoms and just went with her advice.
She installed a crown and I started developing terrible pain soon after, which resulted in me needing a root canal treatment. I went in for that soon after and had the most painful dental experience of my life. Even after all the anesthesia shots I still felt a lot of pain and moaned and groaned, but the Dr didn't seem to pay attention as she was busy discussing holiday preparations with her assistant. I ended up actually stopping her and telling her that I was in a lot of pain and asking if that was normal after the local anesthesia shots. She proceeded to give me another shot right into the canal and ended up hitting a nerve. I can't even describe the agonizing pain that that caused. I was literally crying from pain, but the Dr just laughed it off and proceeded talking about holidays while sticking those painful files (needles) into my open root canals. After she was done she installed a new crown, which from the start felt very uncomfortable. The Dr said I had to wait until next day to see if it really didn't fit well, even though I already felt it was sitting too high against my other teeth causing a very uncomfortable and annoying bite. Sure enough, once the anesthesia wore off, it became even more uncomfortable. I couldn't even sleep that night because of discomfort in my mouth. I called them the next morning and another Dr adjusted the crown for me later in the day. He was very thorough with checking and rechecking how it fit after every tiny adjustment that he did. I am not sure why Dr Schuyler couldn't have done the same while she was installing it.
My husband also had a terrible experience with this place. His first few appointments were fine just like mine, but at his second cleaning he ended up being billed for a deep cleaning instead of a regular one. He never agreed to a deep cleaning in writing or even verbally, and it was not included in any of his treatment plan papers that he was given at his first appointment. It took around 10 phone calls and one mailed letter to resolve the bill and for them to adjust the charge to a regular cleaning.
Needless to say we took our business elsewhere.
About Front Desk: Things were great until the office manager changed. The new manager was rude and pushy when we had billing issues.
Front desk:
Hygiene rating:
About Hygienist: Both hygienists that worked with me at this practice were kind, through and gentle.
Hygiene time: 20
My Experience: Root Canal
Duration: 2 hours
Agree 0
Disagree 1
Agree 0
Disagree 1
