out of Read Reviews for Dr. Kevin Heaney
All I can say is beware of insurance issues. The only insurance they are in network with is Delta Dental. My husband made an appointment as a new patient and asked the recptionist if they are in network with Aetna. The receptionist looked up our plan and told him "your plan will cover routine dental work at 100%." A large bill was later sent to us for out of network expenses. When I called the office to question the bill (spoke with Maria), they said, "yes, we take Aetna but we are not in network with them." I informed her that the receptionist took the time to look up our specific plan and reassured us "we will be covered at 100%." Her reply was, "yes, but that doesn't cover OUR fees." I understand that as the patient, I am ultimately responsible for the bill...but I feel their office was very misleading. Why would anyone WANT to be left with a bill when you can receive the same services for free (especially as a new patient that has no ties to a particular dentist)? Mostly, I am bothered that their office refused to acknowledge the possibility of any miscommunication on their part. Too many healthcare providers are concerned with getting your business rather than customer satisfaction. We will not be returning.
About Front Desk: Horrible.
I know this doctor: 1 year
Agree 5
Disagree 3
Agree 5
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