out of Read Reviews for Dr. Ki Ngo
Ease of scheduling urgent appointments. They were so kind to work with my busy schedule and got me in quickly. the staff was so kind and did a great job
I know this doctor: 3 years
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Today was our first visit to this office. We decided to switch due to some unscrupulous billing practices of a competitor.
When I told my 9 year old we were headed to the dentist, she cried. My 11 year old was apprehensive too.
This office put all of our fears to rest. I could not have met a more caring group of staff!
My children actually asked that we return soon to this office!!
About Hygienist: These ladies were great in reassuring and coaching my children throughout their exams. Great job, Ladies!!
Hygiene time: 15
I know this doctor: 1 day
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Unfortunately, after the passing of Dr. Ki Ngo in March, I do not recommend this office.
Dr. Ngo was a kind man who cared about people over money. He helped me many times only charging the 50 dollar deductible when other dentists wanted 1000s. He was honest with me about implant charges. He was a great person!
This week, new management tried to charge me full price without insurance even though insurance covered the work because they did not know how often. It was the first time ever with the insurance for that work and there was full amount left on insurance up to 2000 dollars.
Then, they told us we would continue to get our discount over the phone. We did not! I tried to ask for it and they refused and made excuses that it was the insurance being suspect of discounts.
What? Yeah, it is dishonoring Dr. Ngo to use his good name to benefit and line their pockets. This is what I believe they are doing. They don't want to give the discount because Metlife even stated on a form that this dentist possibly gives between 15-25 percent off.
Not Now they don't!!!
Do not go here! WIthout Dr. Ngo, these people are terrible. They did a shabby job and were inconsiderate.
About Front Desk: Terrible. Try to be nice but not nice at all!
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About Hygienist: Told us how she did soooo much work as if how dare we ask for a 10% discount.
I know this doctor: 7 years
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Dr. Ngo himself is amazing!!!!!!! He is so calm and reassuring, and extremely nice. He tries to work within the limits of your insurance, and I've never had an issue with getting an appointment rightg away. My whole immediate and extended family loves him. His assistants are also very nice and will alway make you feel at ease. He removed my wisdom teeth, and filled some cavities. He also did quite a bit of work on my daughter's teeth when she three and she was smiling the whole entire time.. He's magical.
I did, however, get some work done by another dentist in his office, and I found her to be a touch rude, but, I am used to Dr. Ngo, so maybe my view is skewed.
My youngest daughter has also been to see his sister in Scottsdale (also Dr. Ngo) and she was equally amazing.
I know this doctor: four yrears
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Dr. Ngo and staff have very high standers. They are ready to help you when you have to call at the last min. I love the professional service every time you walk through the door.
I will never find another Dental office like this one. I love them.....
I know this doctor: 6 years
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Dr. Ngo & staff provide excellent friendly service! they have help my family serveral times.Same day service on a couple emergencies !
I know this doctor: 5years
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Dr. Ngo and staff are very profesional. Dr. Ngo did my crowns and I was not happy with the results. He was willing to have them redone at no extra cost untill I was happy with my smile.
I know this doctor: 2 years
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Both the staff and the dentist were very pleasant and made me feel very comfortable and relaxed, which was no small accomplishment given my usual anxiety about seeing a dentist. Dr. Ngo himself went over my treatment plan with me and answered all of my questions (without getting impatient with me). I also enjoyed his newly-remodeled facilities. Overall my visit was a very good experience, and I am pleased by the results thusfar.
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Dr Ngo and his staff are very pleasant and they give you a very detail oriented review of what he recommends you do for your teeth. My family and I have always felt extremely comfortable and his prices you can't beat.
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