out of Read Reviews for Dr. Joon Kae
Excellent office, dentist, staff. Very honest, conservative, caring, health-oriented.
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Dr. Kae is a good dentist but not professional with upset customers, just seems to dismiss their concerns. His manaer never calledI me back for follow up treatments. I called her twice to make sure they haven't forgotten about me, and she said she wouldn't and will call back, never did. Recently, we got a letter saying that they were no longer going to take our insurance. So I was upset because I paid alot up front (co-pays) for my dental work. I called to talk to her and I was upset and became rude when she said she has to still get me in even though they won't tak my insurance. That made me angry, I don't have the money to pay for it on my own, otherwise, I wouldn't have insurance. I did use profanity and hung up. However, I realized I let my emotions take control of me and called back the front desk to apologize to Lisa for me. I didn't aplogize to her myself because my husband called to talk to her and was actually calm and she hung up on him. Therefore, I wanted the receptionist to deliver my message. 4 days later, I received another letter from dr. Kae saying that he no longer provide services to me due to my behavior, even though he already sent me a letter saying he couldnt' take my insurance.
About Hygienist: Great hygienist. The only problem we had was with their manager who never returned our calls to schedule us back and dr. kae didn't seem to care about that, he only cared about me hurting his manager's feelings and doesn't seem to want to hold his manager accountable for not returning his customer's phone calls to schedule them back in. Never even bothered to ask about my concern or acknowledge my apology. His letter to me seemed like a "Screw you" letter - seemed personal and unprofessional.
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Dr. Kae and all his staff are excellent and very pleasant. I have needed minimal work - and they tell me so. I find them very honest, and pain free.
I know this doctor: 3 years
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The doctor's services performed were fine. The issue was getting an explanation from the office manager of what I was charged for after I was told a pretreatment authorization had been given and I left the office thinking I owed nothing according to her. After several conversations with my insurance carrier I was able to get the lowdown and wrote a check today for the balance owed.
I know this doctor: 1 treatment
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Dr Kae and his staff are great. Very comfortable and pleasant. We feel like we are seeing old friends every time we go in for a cleaning. We are moving from West Seattle this year, but will continue to drive from Ballard to see Dr. Kae.
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Very comfortable setting, amiable dental technicians, easy to make appointments in short order. All in all, great dental experience!
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Dr. Kae has always been friendly and non-judgmental. he easily has answered any questions and is eager to provide good, quality care.
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Dr. Kae did a fantastic job making me feel comfortable after previous horrible dental experiences.
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Dr. Kae is an extremely gentle and pleasant dentist, who acknowledges that being at the dentist is not always a fun time. He listens to your fears and concerns on having to go to the dentist. He works to ensure that your teeth are the best they can be by letting you decide what treatments or procedures you feel are best, but will let you know if he feels that something needs to be done in a more timely manner. His dental assistant, Tiffany, is also extremely pleasurable, and they both make your experience a pleasant one, which is not something you can always find in a dental environment. I really enjoy going there, and I owe the continual quality of my teeth to him. He is the best in West Seattle!
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I'm very happy with Dr. Kae. He and his staff are always very personable, make you feel welcome, take the time to chat, etc. He promised no pain on my fillings and he delivered!
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