out of Read Reviews for Dr. Blane Austin
I made an appointment with Dr Austin because he came highly recommended and I was told by other surgeons that he is one of the best for TMJ surgery. When I went to his office for the first appointment his front office staff was short with me. They weren't friendly or unfriendly just seemed like they would rather be doing something else. The back office staff was friendly and enjoyable. Dr Austin was great to work with. He listened to all my issues and explained different treatment options. I decided to go with arthroplasty surgery due to his success rates of arthroplasty vs arthrocentesis. This was when things went downhill fast. Shelly the office manager said she sent over the prior authorization forms to my insurance and that she would check and let me know the Tuesday before my surgery what was going on with insurance. I got no call on Tuesday so I went into the office to ask Shelly what was going on with the prior authorization and if surgery was still going to happen on Thursday. She said, that I didn't need a prior authorization. I told her that I did and that she said she sent it. She told me she would look into it. She called me later and said that her fax machine was broke so she thought she had sent it but actually it wasn't sent, so she sent it that day. She never called my insurance to check on anything; had she done this she would have known that her fax was never sent. She was very rude with me and made me feel like this was somehow my fault. She kept saying, I don't know what you want me to do. She also said that it probably wouldn't have been authorized in time anyway. If it wouldn't have been authorized it would have been processed at least 15 days sooner than it was. Surgery was canceled the day before the scheduled surgery. This was after I scheduled time off work and got registered and labs drawn for the surgery. I decided to still go with Dr Austin and rescheduled the surgery. This time the insurance asked for additional information because Shelly did not include all the documentation in the prior authorization form. Again my surgery was canceled, this time 2 days prior to surgery. My insurance ultimately denied the prior authorization because they said they had insufficient documentation from the Dr's office. The documentation was still insufficient after they sent over additional notes. I will not be seeing Dr Austin again and have made an appointment with Dr Baldwin in SLC who also comes highly recommended. I only choose Dr Austin because he was closer to my home. I would not recommend Dr Austin to anyone, due to his staff. They are incompetent at their jobs. They work in a customer service oriented field and have an attitude that they hate customers.
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I had to schedule my daughter's wisdom teeth extraction from Texas, and my daughter is going to school in Utah. I researched Oral Surgeons on the net and decided to schedule my daughter with Dr. Austin. I was thrilled to talk to her after her wisdom teeth extraction because Kara said she felt great. She said the surgury only took 15 minutes. She had her extractions performed on Tuesday, went to classes on Wednesday and is still feeling great today, Thursday.
The office staff was great about helping me take care of the scheduling, insurance questions, etc long distance. I highly recommend Dr. Austin and his staff.
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Very professional and fast, but not the cheapest guy in town, you pay for what you get!
The staff was good too, but they were not very responsive on one detail.
Thanks
I know this doctor: 1 month
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Dr. Austin did a great job with my wisdom teeth. I felt very assured and had a great recovery. I didn't even swell up! He has done various extractions and surgeries for my extended family and came highly recommended. I add my recommendation.
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Outstanding Doctor, he removed growths in my mouth and I was very scared of what was going to happen, he and his staff made me feel comfortable and the procedure had pain but the doctor was one of the best of I ever dealt with, professional, gentle, respectful and told each step of the way what going to to happen. Again probably one of the best doctors I have ever dealt with, If you need an oral surgeon I strongly reccommend him!
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