My teenage son received ortho treatment from Dr. Ricupito. We had a terrible experience. At first they are very nice to you to get your money but later Dr. Ricupito doesn't even acknowledge your child as he walks by. 1) My child expressed how uncomfortable he felt at each visit and asked for a new dr. but it's tough to change once you're in. 2) They are open only Tues - Thurs. so most of the after school hours were taken up. In fact, in 1.5 years, we never got an appt after school once. Instead, my son had to miss morning classes for his ortho appt ea month 3) If you need to cancel an appt during the closed days Fri - Mon, 9 out of 10 times their voicemail is full so you can't leave a voicemail to cancel and then they charge you a "no show" fee of ~$25.00. 4) When a bracket broke, my son had to wait 1-2 weeks for an appt which would then cause a gap in his front teeth. This happened multiple times.
Yes, Dr. Ricupito is a sports fanatic. It was impressive at first seeing the sports memorabilias in the office. Later, you realize he's more into sports than his office. On a good note, the people he hired are nice except for the Accounting person. She hung up on me when we were discussing an intense billing issue.
out of 5 stars
