Read review posted by sally on July 19, 2016, 6:06 p.m. for Dr. David Alpan - Orthodontist

Home CA Los Angeles

Read review posted by sally on July 19, 2016, 6:06 p.m. for Dr. David Alpan - Orthodontist

Like Dislike

Dr. David Alpan DDS Aesthetic Orthodontics - Orthodontist

4.0 based on 11 reviews

out of 5 stars

Los Angeles, CA

Map & Address

Post a Review

Review by sally Stars: 1.0 on 2016-07-19 Link

Facilities:

Service:

Painless:

Results:

Cost:

First and foremost - DO NOT trust the good reviews... Alpan Orthodontics actually bribes their customers to do good yelp reviews by handing out Starbucks gift cards. Shouldn't people be compelled to do good reviews on their own by giving them outstanding service? Well, not here! This should be the first indication of how they conduct business. Most of the "good reviews" are fairly old anyway... so consider this the latest and greatest evaluation. I have now been a long time patient of Alpan and let me just say - nothing good is going for them. The first part of this review is for their staff up front and their billing department. They are insanely disorganized and incapable of running an orthodontist practice properly. The incorrectly charged me twice for $150 and after months (literally over 6 months) of multiple calls per week, and even a physical face-to-face meeting to correct these charges, low and behold, they have not been removed. Every time I have talked to them, or met with them, they have assured me it has been addressed. Yet every time we get a billing report it shows those 2 charges unpaid. If you want to pay for things you don't owe, if you want to deal with incapable people, this is the place for you!

About Front Desk: They will all smile to your face but, do no actually try to help you or get you the information that you need. It is all roundabout answers and "I have to talk to so-and-so and we'll call you back" with no returned phone calls.

My Experience: