Our family is dissatisfied with Dr.Powers. The consult. had a very sales-oriented feel. Most of the consult.appt was with two admin. staffers who gave payment options and told of "ortho bucks" reward program. Dr.Powers joined us to examine our teeth, make recommendations and answer questions - but it was quick. Her support staff gave quotes for our family totalling more than $5K. For that amount of money, we expect more than 15 minutes with the orthodontist. We opted for two less expensive procedures as a trial experience with Dr.Powers. We do not feel like their office was considerate of our time. We returned two separte times to redo impressions that were not done correctly the first time. They rescheduled an appt.(w/o explanation) yet when we told them 2 days ahead of time that we may be late for an appt.(to which they said, "no problem") we arrived to be informed that Dr.Powers went to lunch. (We were 18 minutes late!) Yet, at the next appt. she kept us waiting for 1/2 hour. We were very disappointed in Dr.Powers'(& staff) skills in working with young kids.We asked for full refund(which we got) and severed our relationship with her before getting too involved in treatment.
out of 5 stars
