I have been a patient of Dr Townsend for the past 3 years; prior to that, my Son was his patient for approx. 4 years; in all I guess you could say Dr Townsend has been our Orthodontist for approx. 7 years. In all that time, we have had NO complaints. As an Orthodontist, Dr Townsend is an artist. His attention to detail is amazing. You can sense the personal interest he takes in all his patients. My Sons' teeth are beautiful and I am nearing completion of a beautiful smile too. He has a very friendly and competent staff. In the past 7 years, there has not been a single scheduling or financial issue. I give Dr Townsend 5 stars.