Review by
Iwantmymoneyback
Stars:
2.5
on
2012-11-28
Link
Facilities:
Service:
Painless:
Results:
Cost:
I had the Invisalign treatment which went well. My biggest complaint about Dr. Grant's office is the staff who misinformed me and insisted I had to make an appointment and physically come into the office to replace the retainers. Anyone with Invisalign, this is not true. The program has your final imprint and they can order a replacement.
However, because I 'had' to make an appointment and because it took over a month to get an appointment, my teeth shifted. The waiting period most literally digressed my progress back to however many sets I was at.
Overall, It takes forever to set up an appointment, they don't communicate with their patients about orders coming in and whether or not they are ready to set up an appointment, and their secretaries are not well informed of the products and services they provide. Poor service, stressful dealing with appointment lags, and not successful treatment if they are not doing their administrative duties to provide patients the dental treatment.
This incident alone and other communication problems brought the aggregate score to a 2.
out of 
