My son has been seeing the doctor for many years but only began treatments within the past year. Prior to this time he was seen and assessed, never being charged and always being treated pleasantly and professionally. They definitely know how to make tween kids feel like little grown-ups, still offering the trappings that this age group relates to. The staff and doctor are exceptionally kind and patient, taking the time to explain each step. We have another year to go, but I am sure the results will be terrific.