A nightmare! Pay out of pocket elsewhere if you must because you will end up doing so later. The staff is rude and the wait is forever. After four years of braces we are left with an off-center, slanted mouth. Legal fees would be astronomical. We are seeing another dds to start over. We never missed one appointment and directions (rubberband usage) was followed to a tee. Yet after 3 years Bythewood wanted to charge more money because it was taking too long! he suddenly took the braces off and said she was done! Please go elsewhere.