i was recommended to go to an orthodontist for my son who has an extra tooth. dr. zadnik-o'connell's office is brand new. the receptionist was extremely helpful regarding coverage. stress level was none; her consultation was complimenatary as will be her follow-up. she is very easy to talk to and answered my questions regarding my son's treatment w/great detail and making it eaasy for the layman to understand. she gets an A+ in all areas. i scored her slightly low on treatment success only b/c the treatment is not over yet.