I've been going to Dr. Prusa for over 5 years. Prior to that, I was deliquent on my cleanings by almost 5 years. I was a little nervous, but it was a great experience.
Everyone in the office is super friendly--from the ladies at the front desk to the hygenists to Dr. Prusa himself. They always remember me and ask about my husband and friends (especially the one who referred me).
All my appointments have gone smoothly--I have only had to have one extra procedure done. One of my old fillings cracked and a cavity formed under the filling, so it was removed and a new one was put in. It was a simple procedure--the billing was simple (it was a little extra over the insurance since it was a porcelain filling), the procedure was quick (the novocain took a little longer than I hoped to get injected, though), and the filling fits quite nicely.
I always give Dr. Prusa and his staff high marks and continue to refer friends to him.