Review by
Smiling Patient
Stars:
2.5
on
2008-11-21
Link
Facilities:
Service:
Painless:
Results:
Cost:
Dr. Stein may be an excellent orthodontist. But, his scheduling and after hour support leaves much to be desired.
If you schedule an appointment for 4pm, you can guarantee that you will be there until at least 5pm. They just don't seem to have a problem with over-booking appointments and making you wait.
And, if you need after-hour support. Forget it. You are an inconvenience. On two different occasions I needed afterhour and weekend support. Once, on a Tuesday at 5:15pm, my tooth with the brace still attached, fell out. Now the tooth was still attached to the brace so it was just hanging in my mouth. I called the orthodontis immediately and they told me I would have to wait until the next day because "they were already running late and they wanted to leave for the day". Now isn't that nice. It is okay that I can't eat anything because they want to go home.
Another time, on a weekend, my wire was coming out. I called his office expecting to get an answering service, which I did. But, the answering service referred me to an oral surgeon. Now you figure that one out. After much ado, the oral surgeon did help me.
Plan to have lots of time and not need afterhour support.
out of 5 stars
