we went to dr. stein two times for an initial consultation and then additional follow up to begin the process once our daughter was ready for braces. i found most of the office staff nice, but one gal and dr. stein came across very condecending. they would not even qoute us an exact price until we paid $475 for the molds! after my experience i heard several people say they were not bothered by this practice, and others really agreed with us...so i guess if you jive with his "bedside manner" you'll be fine....not the relationship we we looking for.