First off, the hygenist was excellent with my 3 year old on his first appoint. I was more upset with the office staff who provided me incorrect information about taking my insurance. I clearly remember asking if they took my insurance, and the receptionist on the phone said "yes". Not at any point in the 20 minutes I waited for my son to be seen, did any one pull me aside to let me know they were not included in my insurances network. It was not until "Sue" was trying to explain the estimate for the next procedure that she said anything about being out of network. When I confronted them about being misinformed, they did not take any owership. I was not looking for a discount. I was merely wanting someone to acknowledge their mistake. I will never go back to this office even if they took my insurance.
out of 5 stars
