Review by
purpleheart
Stars:
4.5
on
2007-01-22
Link
Facilities:
Service:
Painless:
Results:
Cost:
Dr. Dorfman is excellent as well as the hygienists are so pleasant. I've always been pleased when my children go there, however there is a certain staff member at the front desk that I have to make an appointment with and she is absolutely rude. It's as if she doesn't want to accomodate for the time that is most suitable for my children or I to come in. She very much tried to humiliate me in everyway possible. I had called two days prior for my children's appointment and was told for both of them to come in at the same time, however when we arrived only one was seen and the lady at the front desk not having any knowledge whatsoever, rudely tried to belittle us just for this appointment, blaming me for the time confusion. Why would I just appear with both of my children unless I had called first to confirm before I ever step foot in that office. I do really like this orthodontist and the entire staff, but after seeing this woman laughing--in a very rude way--and so ignorant about the whole situation and deliberately was trying to get under my skin--it has very much upset me to say the least!!!
out of 5 stars
