I had Dr. Wagner and he has been great, one of the issues I have personally had was that I got my braces when I was in 6th and 7th grade, unfortunately my jaw grew when I was older, and issue that was obviously not my own fault or the fault of Dr. Wagner, so I needed to get braces again to fix the bite problem that the growth created. Wagner decided to give me another 6 months of braces to fix the problem and did so at no additional cost, he has been very reasonable and even though it wasn't his fault, he has been very kind about the situation.