My child has been a patient at Dr. Chan's since he was 3 years old. The office is very child friendly environment with a play house and other items that lets him know that he is welcome there. Like many Pediatric dentists Dr. Chan encourages the children to be independent and to come into the large, multichair room by themselves. Once they are there they will find several dental chairs with other children like themselves getting procedures done without fear or pain. Like the parent who posted the negative review, I was also apprehensive about not being at my child's side for his first visit. Dr. Chan accomodated me and we had our first visit in a private room away from the other children. After that visit my son always preferred going to the room with the other kids and never looked back. I have also always felt like my questions were answered thoroughly with respect. I can recommend Dr. Chan and his staff without hesitation