I started going to Dr. Grossman when I was 5 years old and have never had a bad or traumatizing experience with him or any of his staff. In fact now that I have two daughters, ages 2 and 4 I drive more than 40 minutes to his office, because I trust no other dentist with my daughters!!! I also have no issues waiting in the waiting room while my 4 year old has her teeth cleaned. I started taking her to Dr. Grossman when she was 6 months old and I was able to go in the exam room with her up until she turned 3. After a child turns 3 the staff explained to me that having the parent wait in the waiting room is because the doctor and the staff need to build a repoire with the child and gain that childs trust. If the parent is in the room the child may not listen to the doctor and will look to his or her parent rather than trust the doctor. I trust Dr. Grossman and would highly recommend him.