I've been taking all four of my children here for about eight years now. They have loved it and so have I. The only draw back is the commute from Mira Mesa which has become more and more difficult over the years. The care is GREAT!! but you pay a great price for it, because they don't take dental insurance plans you pay the difference. Now that my children are older I may move them to a new dentist because now I'm commutting from Point Loma and the traffic is horrendous.
The people are friendly and the procedures have basically all gone well. They will bill your insurance although you have to pay all of your portion of the bill up front. Parents are not allowed to accompany the child during any portion of the visit. Some parents have a real problem with this rule. Billing has usually gone smoothly although I've been incorrectly billed about 3-4 times and had to prove that my child was not seen nor had the work done that I was charged for.
The hygenist have all been wonderful and so have the dentist and front desk people overall. Out of eight years I've only been treated rudely once by a desk person who later apologized.
I hope you find this review helpful.