I am extremely afraid of dentists. The office staff did an excellant job at making me feel comfortable. Dr Cardoza also made me feel comfortable in the beginning. He asked quite often if I was o.k. during the crowns and root canals I was having done. He did not stop, when I raised my hand during my treatment, a few times because he was almost done. He was willing to do as much as he could on my teeth at one time thus reducing the number of visits I would need to come. The only negative thing I have to say is that I was assured by the office staff that they would monitor the cost of my treatment and not let the cost go over my insurance maximum so I would not have to pay a lot out of pocket. I was then presented with a bill some 8 months later for over $800.00 that my insurance (2 different insurances) did not pay for because I was over the maximum. I suggest asking for a statement of charges each time you are there so you can monitor the payments and insurance billing so the maximum is not surpassed. A very good Dentist and staff overall.