We had very bad experience with this dentist office by their unprofessional service, their high price and their dishonesty.
We made the appointment with Dr. Thebaut, but he did not show up for the treatment, another dentist hurt my daughter badly and pulled one more tooth without giving us enough time to consider. After promised to give us Dr. Thebaut, they sent the same unwanted dentist again on the next appointment. My daughter was scared and hurt very much. Dr. Thebaut is the provider of my insurance plan and supposes to follow the insurance price. According to our plan, we need to pay $107.22 from our pocket for the whole treatment. However, they required $303.70. Even we were unhappy with their service and their high price, we still paid this amount in full right on the treatment dates. However, two months after the treatment, we received an additional $208.40 bill from this office include overdue finance charges. They also have some hiding fees which they only billed to me without letting my insurance know. When I asked the office manager to claim to my insurance company first, she just repeatly said she will send us bill and let us to pay it. In summary, my daughter suffered more, we paid more and got a lot of trouble.
out of 5 stars
