We had fairly good experience until my son (6 year old) got burned during a visit. She refused to admit it but I'm pretty sure and had confirmed with my dermatologist it was a heat gun burn. It healed pretty well so I didn't bother to go to court.
I only hope it was an accident and not on purpose since I canceled the previous early appointment the evening before and she was not happy about it.
Good or evil, only god knows.