Review by
Smiling Patient
Stars:
2.5
on
2013-12-09
Link
Facilities:
Service:
Painless:
Results:
Cost:
Since Dr Hsu has moved into his new larger building, his treatment and customer service has suffered greatly. He has lost 2 orthodontists in the past 3 years. Huge turnover in staff also. We prepaid for braces and are left with no orthodontist to complete the treatment. Dr Tsu insists he is trained in orthodontia, but does not have a license with the state of Oregon. He said my daughter's treatment was complete and she just needed a retainer. He agreed to refund of about a couple hundred dollars when we pushed and pushed and insisted on switching to a licensed orthodontist. Upon seeing the new orthodontist we found out my daughter's back teeth are not in alignment and neither are her front teeth-the midline. She has about 6 months more of orthodontia to straighten her teeth properly. Dr Tsu's office would not forward her records and they will not call us back regarding our small refund. Dr Tsu also said my daughter has two cavities. We switched to another dentist and alas SHE DOES NOT HAVE 2 CAVITIES. Stay away from this dentist. We have had nothing but problems. There is a huge lack of trust with his practices. I feel he is incompetent and just out for the money.
out of 5 stars
