My two daughters are usually seen in Cool Springs or Spring Hill locations which are far nicer, cleaner and patient friendly. The hermitage office had very rude dental asistants and when my child walked by crying (very unusual) i followed her to see what was wrong. I recevied the most chilling look from a dental hygenist who was working on a child sitting directly beside mine as i watched saliva flying in the air very close to my child. These children are lined up like cattle and they are quickly and roughly attended to while telling my child NOTHING before they inserted intruments in their mouths. My children have been taught to communicate with the Dr and tell them what is bothering them etc....they were basically dismissed and not even spoken to as people. The procedures i scheduled for were not done and after attempting to complain the office manager never called back. So much for PATIENTS FIRST!!! IT IS ALL ABOUT THE $$$$$ here! Insist on going back with your children and i dare say you will be enlightened and feel guilty for trusting these people to disappear with your children!!!
out of 5 stars
