much of my review is based on the progress healing I am currently experiencing after just one week. The staff has been amazing, but honestly what was describe as uncomfortable, was a lot more painful than expected, however, during the recovery the period the dr. and his staff have been always readily available and attentive, actually VERY attentive!! As far as pain, I have always been known to handle it well . Familiar with procedure, it was much more much involved than expected. After talking with friends, I was a surprised you aren't knocked out (i.e. wisdom teeth) and I was only locally numbed, freaked a lot of people. I will say, with a constant strand of stitching hitting you in the face, with no feeling but with the understanding of what he was doing was freaky. Dr. Pumphrey was recommended by my dentist in high regards, however we will see with the results. Right now I am hesitant with the current healing results as my gums look awful and higher recession than expected still! Appt on monday and lett's just hope this is part of the healing process! He does this everyday and his staff raves so I keep my fingers crossed. Def do not want to do the other side anytime soon as it is quite uncomfortable and interruption to life!