I am a very anxious patient. When I needed my teeth cleaned he refused to give me noacaine. He agreed when I insisted, however, he jabbed the needle into my gums. I was hysterical and when I complained about the pain he said ok and refused to continue. This is after I already submitted to the novacaine and I was pre medicaded (antibiotics) for the visit. He didn't try to put me at ease nor did he come out of his office to talk to me. He is by far the worst dentist I have ever seen.