Dr. Hess is a superb practitioner. My only complaint is in the way he chooses to do business.
The feel of the office, and the staff is way too much about the "business" aspect of things.
They want money, and their attitude about getting it is not very warm and fuzzy.
I understand that they need to get paid for their services, but the office staff has a major chip on their shoulder.
Unfortunately, this attitude totally ruins the entire experience.
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