Review by
Erica jones
Stars:
1.0
on
2006-07-06
Link
Facilities:
Service:
Painless:
Results:
Cost:
It is my opinion,that Dr. Chan may be a competent dentist that I am not sure, but his office staff is completely incompetent. The office staff of Latinas are incapable of getting insurance approval in a timely manner, and theyre incapable of positive customer service.
My experience with Tina has been very challenging. As the alleged office manager, she always seemed scattered and unable to answer simple questions about my dental program. I had been a patient of Dr. Chan for over a year and in that time Tina was scattered, and unprofessional. Early in 2006 I wrote Dr. Chan a letter with my specific instruction for my desired dental program. I knew I had to write it down for Tina and the other staff, because they may have had to have it translated into simple English, perhaps third grade English.
As a professional myself who manages employees, my staff are the marketers of my region and can best communicate the professionalism of our department. Dr. Chans staffs incompetent behavior leads me to believe that Dr. Chan is not a professional nor is he competent. I would not recommend Dr. Chan to anyone largely due to his lazy incompetent staff.
CC:
Fresno Bee: Community Health Review
Business Journal
KSEE: Health Watch
out of 
