Review by
moemoe1212
Stars:
3.0
on
2017-06-08
Link
Facilities:
Service:
Painless:
Results:
Cost:
The Dr. was nice but Staff is rude and hygienists do not follow instructions. I asked the hygienist to use the water pic/power tools to clean my teeth when I made my appt., I followed-up a few days before my appt. and spoke to hygienist that was scheduled to clean my teeth directly. Day of my appointment in her chair before she started, I reminded her of the conversation and my request. She said, she remembered and will use it. I waited and waited during my cleaning for her to use it and she never used it. I really don't think she knew how to. I asked her why she didn't use it and she said because "I didn't think I needed too".... I reminded her of the THREE times I requested it and how she agreed to use it, right before she started. She became very rude and defensive. I complained to the Office Manager and she was very rude as well. She offered no resolution or compromise. I was shocked at lack of professionalism. I called back a couple of days later and spoke to someone else and she was equally as rude and unhelpful. No customer service. It just goes to show, you can pay for school but can't buy class. I asked for the Dr. to call me back and they would never give him the message or he just didn't want to be bothered ??
out of 5 stars
