Because I had considerable work to be completed (no dentist for 10 yrs) and dentistry fears, a plan was developed to minimize the number of appts. Dr. Theo, personally, counseled me on all of my options and how he would deal with my fears. The appts were longer (approx. 2-3 hrs) but it was worth it. Dr. Theo was continually concerned about any pain or discomfort. Very patient and understanding. Dr. Theo's enthusiasm about saving my teeth gave me encouragement for the task ahead. After an extraction I received follow-up calls about how I was doing and was the pain meds sufficient. Dr. Theo gave me his cell # because he was going to be out-of-town. The care and concern was unbelievable. When it came to the deep cleaning the hygienists was very sensitive to my anxiety. The insurance dept took care of all of the claims providing me with itemized bills. Payment options for the balance were offered and discussed. The cost is a little higher than some but for one who fears "the chair" it is well worth it. The atmosphere is relaxing and supportive. You are called by your first name by the staff and they remember you. Tel. call reminders of appts are standard. It is a great place to have your dental work done!!