Royal Dental office in Baytown is the worst dental office I've ever been to. They almost extracted a tooth from my teenage son who has my husband's namesake, obviously confusing him with my husband's treatment plan. They've forgotten me and had me waiting for hours. I paid in full for services yet when I came back to complete services, they wanted more money but couldn't explain to me why. The billing clerk told me that using an in network dentist didn't mean anything to them as far as what they billed me, they had no regards for their negotiated rates with Cigna. I've been trying to get my money back from them since November of 2011 for overpayment and bad ortho work on my son. I was able to get two credits back for work on my husband and my other kids but this one is a lot more and I'm so frustrated with their inadequate responses. I've already contacted BBB and hoping this gets resolved soon. I ended up terminating my contract with them.
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