While I did need an extensive cleaning, not covered by my DMO, initially, I felt Dr. Lalji was justified in recommending this since it had been a year and a half since my last appointment (we recently moved here). He and his staff were pleasant, professional, and friendly. I have had other doctors rush to offer "solutions" like veneers and bleaches, but I found Dr. Lalji and his staff to be conservative in their treatment. His hygienist was a little over enthusiastic with the floss, but in her defence, once I got home and began flossing more vigorously than I had before, I did see a difference in my gum health and that was reflected in my next visit (which WAS covered by insurance). The front desk staff was friendly, and brought out a small toy for my 2 year old, who came with me for my initial assessment.