I had a very small cavity, but instead of a simple filling he insisted on a complicated "inlay" procedure which required more visits, more money, and a lot of pain. After each visit I had to return within a few days because my mouth was hurting or something didn't go right. The front desk ladies are nice, and dealt well with my insurance, but don't be fooled by their kind smiles. They also let you walk out of the office without telling you that you have goo all over your face or clothing.