I have serious concerns about Dr. Serrano's ability to work with young patients (almost his entire practice). My daughter went to see him after her braces had been off for over a year and stated that she thought that one of her teeth was crooked. Dr. Serrano told her emphatically that it was not crooked, told her she was being overly picky (how can you be overly picky with these kind of charges) and that any other work would need to be done by a cosmetic dentist. He then proceeded to humiliate her by telling her something that was wrong with every single one of her other teeth. She kept telling him to stop, but he continued making cracks and making fun of her. While I can understand getting perhaps a little defensive with a very appearance conscious 17-year-old (although doesn't he deal with these kids every day), I absolutely cannot understand humiliating her over and over in a mean-spiritied way. This is very concerning and makes me question Dr. Serrano's coping skills. I can guarantee my daughter will not every want to return.
out of 5 stars
