I have always had problems with my cleanings (pain pain pain!) It turned out I had previously undiagnosed periodontal disease. They really helped me understand the process. I had the deep cleaning that was no piece of cake, but was a lot easier than the surgical alternatives. I was back to work with minimal pain the next day. 2 weeks later, I don't have any more bleeding when I floss (which I haven't had in more than a decade!) Staff was always awesome and it seem like I know them so well already!