Our son was scheduled to have oral surgery. My wife had had some simple questions concerning the procedure (about the anesthesia, risk of permanent numbness in our sons lip and so on – most of which was not covered in the consultation). She called the dentist office to see if she could speak to the dentist about her concerns regarding our son. The oral surgeon Dr. Taylor called her back and off the top very annoyed that she would even question what he was doing. Rude and short through out and no comfort was offered in anyway shape or form. If this is the way you treat and speak to your patience’s I have to wonder why you are still in practice!?
The people that you care for Sir are your patience’s, you may be use to it and it is all very routine to you but we are not and in many cases you have our lives and the lives of our loved ones in your hands when you treat them (surgery) in cases like these, you can damn well try to make us as comfortable as possible, my wife thought you were nice when she saw you and in no way warranted the reaction you gave her today, she was confident that once she got you on the phone you would take care to answer any questions she may have had – well she was wrong – very wrong. What she got was condescending smug remarks, no answers!
It is my belief that this doctor is nice as long as it is all going his way and you take everything he says “spoon fed”; the moment you began to think for your self he has a problem. I can’t speak for all but this is not the sort of man I want caring for my family. This is our experience and my opinion. Shame on you Taylor for treating my wife, a loving and devoted mother who simply wanted to know the risk once our son was in your care – SHAME ON YOU!
There is an old saying “treat others the way you want to be treated” you would do well to think on that Sir.
Very Angry & disappointed Dad/husband!
out of 5 stars
