About Front Desk: I was highly disappointed in the service from the office staff. I first had trouble scheduling- I received a call the week of my appointment asking to reschedule because they had made a mistake and the dentist would not be in the office at the previously scheduled time. When I asked when they could reschedule, I was told the next available would be in several more weeks, and they could not make accommodations to see me sooner even though the error had been on their part. I then received a call on the day of my rescheduled appointment, asking if I could come in earlier, because I was the last patient of the day and they would like to wrap it up early. It was very unprofessional in my opinion. I also had trouble with their billing policy- I was charged for a portion of the visit, with no explanation. When I confirmed that my insurance covered 100% of the visit, and called to question why I was charged, the assistant explained that the insurance sometimes does not cover it, so they bill the patient, and then issue a refund if the insurance pays. It took over 6 weeks to refund my payment (after three phone calls to follow it up). Additionally, as I left my consultation, I was told that if I scheduled the recommended procedure, payment for it was due at the time of BOOKING. I did not feel this was the kind of dental-patient relationship I was looking for, so I decided to seek treatment elsewhere. In general, I was not pleased with the way the office staff addressed my needs as a patient.

Front desk:

My Experience:

Duration: 30 minutes