The doctor takes far more patients that he can actually handle - the techs do all the work and he just does a quick check. It is impossible to get any appointment (much less late afternoon or evenings) - in fact several times it has taken over 4 weeks to be able to get the monthly tightening needed for the braces. There are so many excellent other doctors in the area that are far more available. We do NOT recommend him..
About Front Desk: The doctor is so overbooked that the front staff have no ability to properly schedule the patients.