While Dr. Sukoff had done a good job with my son's braces, there are SERIOUS concerns regarding pricing consistancy and customer service.
The price of a metail retainer increase by 90% ($200 to $380) in less than 1 year. Additionally, during that same time we were offered a plastic retainer for free, however now it's quoted at $180. When questioned, Dr. Sukoff could not explain the exorbitant increase and stated that his prices hadn't gone up in over 2 yrs. (Hard to figure that one out, considering with what I paid in April, 2010 compared to current quotes).
Also, I should mention that while we were originally quoted at $180, we received 3 other price quotes ranging from $100 to $190. His office clearly sets altering pricing with no rationale.
And don't try to talk to him regarding pricing (that's Phyllis's job). I requested that Dr. Sukoff speak with me regarding this matter and after numerous calls, he got back to me 4 days later (some customer service).
The resolution...Dr. Sukoff told me to "shop around" for another retainer. At this point my son will likely go without a retainer THANKS DR. SUKOFF!
So my advice is similar to Dr. Sukoff's SHOP AROUND!
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