Review by
Unfortunate Patient
Stars:
2.5
on
2015-10-15
Link
Facilities:
Service:
Painless:
Results:
Cost:
I would first like to start out by pointing out the fact that my previous review has somehow been removed in addition to other negative reviews that were previously here. My experience with this office and dentist has been nothing short of horrific, primarily due toone experience in particular. I had visited this office on several occasions without incident which is why the one and final experience there was so disappointing. I can only chalk it up to the conveyor belt of patients and the fact that the dentist was running late a dinner due to the mishap caused by his dental molds/fittings gal.
I will skip through the initial details other than I was there for a follow up appointment to have a cap that was previously molded to be placed on the crown. While the dentist was attending to 1 of his other 4-5 patients, his dental assistant (I believe Ellie) was in the process of placing the cap on my crown. By the time the dentist came back, the cement on the cap dried fairly quickly. He then proceeded to inspect the cap and how it fit. His response to Ellie was "you could drive a mac truck in between that gap". This is because the mold taken was not an accurate impression of my teeth and tooth of which the cap was being formed.
At this point, the next step was to try to remove the cap that was now firmly cemented to my crown. The method of removal used was essentially pliers and pulling on the cap for an extended period of time. In between breaks, there was constant scarping at my gums and at the root of my tooth in an attempt to scrape away the cement. Neither of these two actions removed the cap.
Please keep in mind that the dentist was frustrated because he was late to dinner and because his assistant clearly dropped the ball. The final method used was a procedure called "flapping". Needless to say, I have never heard of this procedure until that moment. I soon came to learn that flapping consists of a scalpel cutting into your gum (basically and incision) down to the root of your tooth. This was then followed by my gum being "flapped" over to expose the root of my tooth. Why? So that the dentist could have a better vantage point as he continued to scrape away the cement that had now dried.
This was over the course of two hours while Ellie helped keep my mouth open while yanking on my cheek. Keep in mind, I went in for a routine procedure to have a cap placed and then leave. My visit resulted in over 2.5 hours and a lifetime memory that I will never forget. To add insult to injury, I was actually billed for this nightmare.
Years later, I am now in the process of going to another local dentist that will need to redo this work resulting in additional money being paid for something that should have been done correctly the first time. I am not a person that normally posts reviews, however due to the nature of this experience, I feel compelled that everyone and anyone thinking of going to this dentist thinks twice.
out of 5 stars
